Product Restrictions

When you shop at our store, you have the ability to add any item to your shopping cart. However, when you enter your address, select your shipping country, and an error message appears, the flagged item has known import restrictions in your country and will not be able to clear customs.

Due to regulations set by the local customs department in some countries, we may not be able to ship all items available in our store to your location. To help you determine what can and cannot be shipped to you, we created a store specific to your country. The country-specific store contains only products available to be shipped directly to you and eliminates the uncertainty.

Regulations are different in each country and although they change frequently, we do our best to keep up to date with them and update your store as soon as we learn of a new restriction. We try not to ship products that are restricted in your country to prevent you from losing the item and money; However, the responsibility lies with you, the customer, to ensure that the products ordered are not confiscated by customs.

***IMPORTANT: Canada prohibits the importation of a greater than 90-day supply of certain dietary supplements (natural health products) in a single order and you may see this restriction reflected in your cart.***


“We cannot be responsible for any customs restrictions, tariffs or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we recommend that you speak to your customs office, although we will ship any product you order to the address you provide.

Because laws are different in each country (and change frequently), we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and shopping cart will apply these known restrictions to prevent you from accidentally ordering a product that we know has issues with their customs department. It is your responsibility to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact instructions of your order. We will ship your order to the exact address you provide. Please note that once an order has been shipped, we cannot change the address information on an international order, and errors here could cause a delay or refusal of delivery. We will provide you with the best service and ship it very quickly at the rates we have agreed on our site; you pay actual shipping charges based on package weight. If for any reason the package is confiscated by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders clear customs without any problems and the majority of orders that are stopped are automatically returned to us. You may be responsible for return shipping costs, in accordance with local regulations.”

By placing an order on, you declare that you accept the above disclaimer. While we rarely have problems with international shipping, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products ordered can be legally imported into their country. When placing an order on, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties collected by the destination country once the shipment enters the country. In our experience, most overseas customers are not charged when they receive the shipment; However, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for more information. If you are charged an additional fee, the carrier will expect payment upon delivery. If you refuse shipment due to these charges, or if customs rejects an order due to item restrictions, or if the order is returned because the local post office cannot locate your address, we may refund the cost of the products. (which does not include shipping or return costs) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a long time to be returned and in extreme circumstances can take up to a year.